Privacy Policy

AlagaNow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform that connects pet service providers ("Pet Pros") with pet owners ("Pet Parents") in the Philippines.

2. Information We Collect

We collect the following types of information:

For Pet Parents:

• Name, email address, phone number
• Pet information (name, breed, age, medical notes)
• Service preferences and booking history
• Device and usage data (IP address, browser type, etc.)

For Pet Pros:

• Business name, contact details, and credentials
• Service offerings, availability, and pricing
• Business registration and insurance information
• Customer reviews and ratings

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Facilitate connections between Pet Parents and Pet Pros
• Improve user experience and platform functionality
• Communicate important service updates
• Prevent fraud and ensure platform security
• Comply with legal obligations under Philippines' Data Privacy Act (RA 10173)

4. Data Sharing and Third Parties

We may share information with:

• Service Providers: Supabase (database), Vercel (hosting), Cloudflare R2 (storage)
• Analytics: Optional AI-powered analytics for service improvement
• Legal Compliance: When required by Philippine law
• Business Transfers: In case of merger or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under Philippine law, you have the right to:

• Access and request a copy of your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent (where applicable)

To exercise these rights, please contact us at privacy@petsched.com.

7. Cookies and Tracking

We use cookies and similar technologies to analyze trends, administer the website, track users' movements around the site, and gather demographic information. You can control cookie preferences through your browser settings.

8. Future Payment Processing

While AlagaNow is currently free to use, we may integrate payment processors like GCash or Xendit in the future. Any payment information will be processed directly by these third-party providers and not stored on our servers.

9. International Data Transfers

As we may expand internationally, your information may be transferred to and maintained on computers located outside of the Philippines. We will ensure such transfers comply with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

For questions about this Privacy Policy or your personal data, contact our Data Protection Officer at:

AlagaNow
Connecting pet owners with trusted local pet service providers across the Philippines.